Privacy Policy

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Vivente (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains what personal information we collect, how we use it, and your rights.
By using our website, booking with us, or interacting with us on social platforms such as TikTok, you agree to this policy.

1. Information We Collect

We collect the following personal information when you book with us, complete online forms, or interact with our company

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Consultation Notes
• Medical History related to your treatment
• Skin History
• Booking History & Treatment Preferences

This information is collected through our booking system, website forms, and social platforms (including TikTok if you submit details through our lead forms).

2. How We Use Your Information

We use your information to:

• Provide beauty, skin and sugaring services
• Manage bookings and send appointment reminders
• Review consultation and medical details to ensure safe treatment
• Tailor treatment plans and product recommendations
• Communicate with you about updates, promotions, and new services (only with your consent)
• Improve our services, marketing and customer experience
• Respond to enquiries made through TikTok or other social platforms

3. How Your Information Is Stored

Your information is securely stored in:

• Phorest (our salon booking and client management software)
• Secure email and internal communication systems
• Password-protected business devices

Phorest meets industry security standards for data protection and client confidentiality.

4. Sharing Your Information

We do not sell or share your personal information with third parties.

We only share data when necessary to deliver our services, such as:

• With Phorest for bookings, reminders, consultation storage
• With platforms like TikTok only when you voluntarily submit a form or message us via their system

We never share medical history or consultation notes outside of Phorest.

5. TikTok & Social Media Data

If you interact with our TikTok ads, forms, or automations:

• Only the information you choose to provide is collected
• It is used solely to contact you, answer your enquiry, or book your appointment
• Data is transferred into Phorest or our communication tools for follow-up

You can opt out of messages at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct or update your details
• Request deletion of your information (except where we must keep treatment records for legal, insurance or safety reasons)
• Opt out of marketing communications at any time

To request any changes, email us at: hello@viventeskincare.com

7. Cookies & Website Tracking

Our website may use cookies or tracking tools (such as analytics or pixels) to help us improve your experience and measure the performance of our marketing.

You can disable cookies through your browser settings at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Vivente
Email:hello@viventeskincare.com
Website: www.viventeskincare.com
Location: Grange, 4051 QLD, Australia